Venice Family Clinic - Levine - Venice, California

Dopps OS

While I get that this is a free medical clinic it has got to be one of the slowest in the area.

The appointments are few and far between so you better make sure you can go to your appointments or you will lose about a MONTH of wait time.

Most of the doctors are students which I wouldn't mind if whatever they read on you shows your history so you don't have to repeat your story every time you come in.

Referrals take way too long to schedule as once you've waited a couple of weeks to go to the clinic you now have to wait MORE time to get a letter of confirmation.

I've had understanding doctors for sure but with the wait times I just sadly can't recommend this place unless you really need to.

Brandon Varni

Another phone call with staff and another set of people who just don’t care. I’ve been waiting 3 months for a prior authorization on medication. It’s ridiculous. The lady in the phone today just wanted to get me off the phone as quick as possible. Venice Family Clinic constantly make me feel like I don’t matter, I’m just going to change at this point. Shame on you

James Palacios

By far the worst clinic ever, don't even come here avoid this place, There customer service takes forever and they very rude and nasty customer service with and attitude, I always wait for 30-45 minutes till i get someone to help me, I request urgent for a doctor to call me, and they would tell no worries someone will call you, No call back at all. Avoid this place, I filing a complaint with LA Care and medical against this clinic, I suffer from spinal neck stenosis it's very painful nerve pain in my neck and shoulder that you cant do nothing, i have been asking for and so far nothing but taking your time, That i had to resort to the emergency room at the Torrance memorial which gone more then 12 times in the past 2 months for morphine pain medicine. The doctors at the emergency room are asking why isn't your doctor help you, The wheels turn slow i said to him.

Huzefa Kapadia

I just got off the phone with someone at the clinic and I must inform the public of what has happened since May of 2023. Since my first phone appointment with a medical professional in May, I have been waiting for a referral to see an ENT (it is now August 29). It was quite time sensitive, however the clinic has yet to send a referral letter, and in fact assigned me to the incorrect doctor as well. I only found this out after calling the clinic multiple times (I believe it's been 6 calls over the last 3 months now between myself and my assistant). 1.5 weeks ago I was promised that the letter was finally on its way in the mail, and just to mention, the clinic is less than a mile from my home! I just checked the mail again today, and still no letter.

We called again today because they had scheduled an appointment with me for tomorrow, claiming that the appointment was set up during the initial call to take my blood pressure and talk about vaccines. I set up no such appointment! So now after having this initial visit, multiple calls to no resolution, and a random appointment that I do not want or need, I spoke with a person at the office who had an unapologetic and disrespectful tone. In fairness to her, she may not have been aware of all the back and forth, but what really bothered me was she immediately jumped to the assumption that I must have forgotten this random appointment (that, once again I do not want or need) without recognizing the context of the situation and acknowledging the many many mistakes that have been made over the last 3 months. Regardless of her lack of awareness of the full situation, she was so incredibly rude that I am shocked how she spoke to me. I am speechless, and I just hope that if anyone needs anything urgently, you please reconsider using this clinic.

Lastly, when you look at all the other reviews (which I wish I would have checked before), it's a collection of very similar stories. So sad that this is supposed to be a place of healing and instead they cause so much stress and trauma due to these flawed business practices.

M. G.

Absolutely trash. The male nurse practitioner will not give me a referral for an endocrinologist without seeing a gynecologist AGAIN, but first for his benefit regarding hormone related things. Jumping through hoops and wasting my time. Talking menopause to a man who assumes this is all in my head is not what I was planning on doing today. I wish this is not where my insurance sent me.

Jay L

I went there and did not feel safe. I wanted to leave from my Appointment because I didn’t feel safe having my daughter in the room where they keep all the sick people. It’s the last room. When I went to tell her nicely if I can go I’ll make another appointment she was rude. She worked today at 10:28 she has white skin and black rectangular glasses and had navy scrubs. She kept on saying how their rooms are clean. And reacted herself. I said yes I understand for the safety of other but personally to me I just didn’t want to stay in that room with my daughter she’s healthy. She kept on being rude and one can tell. If one can’t be nice about it don’t work in health care. She should honestly not even work in health care imagine how rude she would be to a child. I now understand why this clinic has a low star ratings

Fern

I’ve had annual physicals with different primary care doctors every year since moving to LA and with most of them, I’ve felt rushed and like I’m just a number to get done with as quickly as possible… So what a wonderful gift it was to come here and feel like a human being interacting with other human beings (versus with a robot trying to get through all the standard questions as quickly as possible). Thank you Josie, Jessica, Concepcion, and Dr. Grueneisen for being awesome human beings and shifting me into a much better mental and emotional state by the time I left. I appreciate you all!

Stuart Berwick

NOT a place to bring your child.

Kept us with our 1 year old over an hour and half before we walked out.